Refund policy
Refund & Pickup Policy
Thank you for your order! Please review our policy below regarding pickups, payments, and refunds.
All sales are final. We do not accept returns, and we do not offer refunds or exchanges except as described below.
Order Payment
- Orders must be paid in full before or at the time of pickup, depending on the payment method selected at checkout.
- Cash payments are accepted for local pickup orders only.
Order Pickup
- Customers will be notified when their order is ready for pickup.
- Orders must be picked up within 14 days of being marked ready.
- If you need additional time, please contact us in advance.
Unclaimed Orders
- Orders not picked up within 14 days may be canceled and restocked.
- Refunds for unclaimed orders are not guaranteed and may be subject to a restocking fee.
Cancellations
- Orders may be canceled before they are prepared or marked ready for pickup.
- Once an order is ready for pickup, cancellations may not be accepted.
Wrong or Damaged Items
- Wrong item: Please check your order at pickup. If you received the wrong item, we will swap it for the correct one at the time of pickup. Wrong-item swaps are not available after you leave with your order.
- Damaged item: If your item is damaged, contact us within 24 hours of pickup with your order details and photos of the damage. We will review your request and offer a replacement or refund.
- All other items are non-returnable and non-refundable.
No-Shows / Refusal to Pay
- For orders placed with cash on pickup, failure to pick up or complete payment may result in refusal of future orders.