Refund policy

Refund & Pickup Policy

Thank you for your order! Please review our policy below regarding pickups, payments, and refunds.

Order Payment

• Orders must be paid in full before or at the time of pickup, depending on the payment method selected at checkout.
• Cash payments are accepted for local pickup orders only.

Order Pickup

• Customers will be notified when their order is ready for pickup.
• Orders must be picked up within 30 days of being marked ready.
• If you need additional time, please contact us in advance.

Unclaimed Orders

• Orders not picked up within 3 days may be canceled and restocked.
• Refunds for unclaimed orders are not guaranteed and may be subject to a restocking fee.

Cancellations

• Orders may be canceled before they are prepared or marked ready for pickup.
• Once an order is ready for pickup, cancellations may not be accepted.

Refunds

• All sales are considered final once the order has been picked up.
• Refunds or exchanges are only provided if:
  • The wrong item was provided, or
  • The item is damaged or defective

To request a refund or exchange, please contact us within 24 hours of pickup with your order details.

No-Shows / Refusal to Pay

• For orders placed with cash on pickup, failure to pick up or complete payment may result in refusal of future orders.